Freeze Procedure
How to freeze your adult membership for a month from the app: where to do it, how much it costs, by when, and what changes on your contract.
Chat with usThis is a freeze, not a cancellation. Freezing means stopping for a month while staying a member: you do it yourself from the app, no email needed. If instead you want to close the membership, the procedure is different: Canceling Adult Contracts.
It applies to Adult memberships purchased from 1 September 2021 and to the Baby Nuoto monthly membership: same procedure, same cost of €15 per month.
⚠️ It doesn’t apply to the other children’s pool courses. Scuola Nuoto Bambini, Nuoto Agonistico and Pallanuoto don’t have the paid freeze: for them there’s Membership freeze: Scuola Nuoto and competitive swimming.
How it works
- Open the app (or app.athlonroma.it in your browser) and go to Memberships, on the Home screen.
- Tap your membership and then Manage membership.
- Choose Suspend.
- Choose the month to freeze. Months that are too close are shown but grayed out, and the app tells you why.
- Check what changes: the cost, from when to when, and the new expiry date of the contract.
- Confirm. The payment and the confirmation happen on the same screen: there’s nothing to wait for by email.
⚠️ A freeze isn’t retroactive: you can’t freeze the current month. A freeze always starts on day 1 of a future month.
How much it costs and where you pay
€15 for each frozen month, charged to the payment method linked to the contract: the app shows it to you before you confirm.
What changes on the contract
A freeze moves the expiry date of the contract forward by the same length of time: a frozen month is an extra month at the end.
Example: a 12-month contract with 2 frozen months = expires after 14 months.
The new expiry date you see before confirming is an estimate; the one that counts is shown in the membership after confirmation.
By when
The request must be made at least 10 days before the month you want to freeze. The app already shows you which months are still available.
| Length of the previous month | Request by day |
|---|---|
| 31 days | 21 |
| 30 days | 20 |
| 28 days | 18 |
Details
I set up a freeze by mistake: can it be removed?
Yes, up to the same deadline (10 days before the month). Open Manage membership: at the top, in the summary, you see the scheduled freeze with Cancel the suspension.
The €15 already charged is not refunded: it stays as credit on the contract.
How do I check that the freeze has been registered
Open your membership in Memberships: you see Frozen for the chosen month, or the scheduled freeze in Manage membership. If you don’t see it, the request wasn’t registered. All the checks.
Freeze for injury or illness (clause 7.8)
in the event of incapacity for sports activity, it is possible to request the suspension of one’s membership. The request must be accompanied by appropriate medical documentation from a national health facility (e.g. a hospital) and must clearly state the unfitness for sports activity and the end of the period of unfitness. A minimum of 2 months can be recovered (no recovery for periods shorter than 2 months). To request the suspension, send the request with the documentation attached to desk@athlonroma.it and wait for confirmation by email (once reviewed, the documentation will be deleted). The suspension for illness can never overlap with other suspensions provided for in the contract.
This is a separate procedure, it doesn’t go through Manage membership: you need the certificate from a health facility. You send it to the desk with a support request: write to the team from the virtual assistant (top right in the app) and attach the certificate, or write to desk@athlonroma.it. Wait for confirmation by email.
🔒 Privacy: the medical documentation is deleted after review. We only need it to assess the request.
Full text: clause 7.8 of the rules.
If you also need this
- Adult Contract CancellationHow to cancel your adult membership from the app: Memberships, Manage membership, Cancel. 10 days' notice, and what differs between Flex, Formula 12 and Annuale.
- Membership ChangeHow to change your membership from the app: Memberships, Manage membership, Change membership. Remaining credit and adding an activity.
- Pro rata and minimum term: why my membership ends a month laterIf you start mid-month, your minimum term doesn't end the following month but the one after. With examples and dates.
- I haven’t paid or attended: does the membership cancel itself?No. What happens if payments are late, how to pay overdue fees from the app, and how to close out or make up for the months you didn't attend.