I haven’t paid or attended: does the membership cancel itself?
No. What happens if payments are late, how to pay overdue fees from the app, and how to close out or make up for the months you didn't attend.
Chat with usIt’s the misunderstanding that costs the most, so we’ll say it right away and plainly:
Not using the facility or not paying the installment does not count as an automatic cancellation. The debt keeps building up until the account is settled and correctly closed through the procedure described.
If you’re in this situation, you have two options — and they’re alternatives, not steps in a sequence.
Where you see what you need to pay
Overdue payments are highlighted on the Home screen (in the “To do” list, with Pay now) and in the Payments section, under Due. From there you pay in a few taps:
- Open Payments and look at Due.
- Tap Pay … with card •••• 1234 to use the card registered on the contract, or Use another card.
- Wait for the confirmation: the app checks the outcome and tells you Payment received.
If the payment method is missing or the card has expired, in the same section you’ll find Add a payment method.
1. You want to close it: cancellation
To proceed with the final cancellation you must first settle the installments already due. The app won’t let you cancel while there are overdue payments to settle. Once they’re paid, the function is unlocked and you can cancel from the app: Memberships → your membership → Manage membership → Cancel (how to do it).
The block isn’t a punishment: it’s the same suspension of services that kicks in from the first day of delay, and it includes the cancellation function too.
2. You don’t want to lose the months: freeze for medical reasons
If you haven’t attended because of an injury, don’t throw those months away. Send us the medical certificate: we can consider a freeze, and add the unused months to the end of your membership.
Requirements and timing: Freeze Procedure.
What happens if the delay continues
| When | What happens |
|---|---|
| From day 1 of delay | Immediate suspension of services, including bookings and access (art. 1460 of the Italian Civil Code) |
| After 15 days | Automatic penalty of €10.00 added to the unpaid installment |
| From day 16 | Final reminder with a 15-day deadline. If the arrears persist: termination of the contract by operation of law (art. 1456 of the Italian Civil Code) and the start of debt recovery actions, with the related costs charged to the member |
The full text is in the rules, at clauses 2.1.1 and 2.1.2.
Payments
The accepted methods are only two: direct debit from your bank account (RID/SEPA) and credit card. Cash is not accepted, not even at the front desk.
Message you see when you register your card
3D Not authenticated
Why it appears
It’s not a problem with your card details: those are correct. The bank’s 3D Secure authentication didn’t go through — the confirmation via banking app, SMS or push notification that your bank asks for to authorize the recurring charge.
How to fix it
Enter it again and complete the confirmation your bank asks for. If the notification doesn’t arrive, try another card or switch to direct debit from your bank account.
Frequently asked questions
I’ve paid the outstanding amount: when does everything reactivate?
As soon as the payment is registered. Check in Payments: if nothing appears under Due anymore, access and bookings are active again and cancellation is available again. If you’ve just paid, it may take a few minutes.
Can I pay just part of it and cancel?
No: the cancellation function is unlocked when the account is fully settled. The installments already due are owed in any case, even if you didn’t attend.
See also: Payment Method · Pro rata and minimum term · I can’t book
If you also need this
- Adult Contract CancellationHow to cancel your adult membership from the app: Memberships, Manage membership, Cancel. 10 days' notice, and what differs between Flex, Formula 12 and Annuale.
- Pro rata and minimum term: why my membership ends a month laterIf you start mid-month, your minimum term doesn't end the following month but the one after. With examples and dates.
- Freeze ProcedureHow to freeze your adult membership for a month from the app: where to do it, how much it costs, by when, and what changes on your contract.
- Membership ChangeHow to change your membership from the app: Memberships, Manage membership, Change membership. Remaining credit and adding an activity.