Payment Method
How to add or change the card or IBAN for your memberships in the app: Home, Payments, Payment method.
Get the link by emailDo you need to add, update or change your payment method?
You do it from the app, in Home → Payments → Payment method. The section lists the methods your memberships (and your children’s) currently have: one row per method, with “Card •••• 1234 · expires 04/2029” or “Direct debit •••• 1234”, the memberships that use it and a status: On file, Expired or Missing.
- Tap Change method (if it’s missing or expired, the button says Add a payment method)
- Select the memberships you want to save it on: the one you choose replaces the current one
- Choose Credit or debit card (Adyen’s secure page opens) or Bank account (IBAN)
- Save: the app tells you how it went, membership by membership
Don’t have the app at hand? Get the link by email
Enter the email you’re registered with at the club: we’ll send you a link where you can see your memberships and your children’s, with the method they currently have, and save your card or IBAN right there.
More information
I need to delete my payment method: how do I do it?
There’s no command in the app to delete it: as long as the membership is active, it must always have a valid method assigned. If you just want to use a different one, you don’t need to delete the old one: with Change method the new one takes its place.
If you really need to delete it (for example once your membership has expired), write to the team from the virtual assistant.
Who are Adyen and GoCardless?
They’re the two companies we rely on for payments: your card and bank account details are handled by them, not by the club.
- Adyen handles credit and debit cards. It’s an international payment platform based in Amsterdam: you enter your card on its secure page.
- GoCardless handles direct debit from your bank account. It’s a London-based company specializing in direct debits: you authorize your IBAN with a SEPA mandate, the European direct debit system.
I’m joining now: how do I make my first payment?
When you first join, the app asks for your payment method right after you sign the contract, and it always asks for the first payment by credit/debit card, even if you then choose direct debit from your bank account.
Don’t have a card? No problem: enter your IBAN and let us know through the app’s virtual assistant. We’ll charge the first payment to your account too.
I have an overdue fee to pay: do I need to change my payment method?
No: overdue fees are paid from Home → Payments → Due, with the card already on file or with another card. The payment method is for the charges in the months to come.
Can I pay in cash, by card at the desk (POS) or by bank transfer?
No. Memberships can only be paid by automatic charge to a credit/debit card or a bank account (IBAN): no cash, no POS at reception, no bank transfer.
Do you accept Regione Lazio sports vouchers or other vouchers?
No, at the moment we don’t accept Regione Lazio sports vouchers or any other vouchers or equivalent credit instruments.
Check your email
If is the email you're registered with at the club, within a minute you'll get a message from desk@athlonroma.it with the link. It's valid for 3 days.
Can't find it? Check your spam folder too, or write to us at desk@athlonroma.it.
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