How to check that a request went through
Where to check in the app the status of cancellations, freezes, payments, memberships and certificate, without having to ask for confirmation.
Chat with usIf you’ve submitted a cancellation, a freeze or a payment and want to be sure it’s been registered, you don’t need to write to us: you can see it yourself, in thirty seconds. Here’s the exact path for each operation.
Where to check, operation by operation
| What you did | Where to check |
|---|---|
| Cancellation submitted | Home → Memberships → your membership’s row says Ends on … |
| Freeze submitted | Home → Memberships → your membership → Manage membership: the scheduled freeze appears with its dates, and until it has started you can cancel it |
| Booking canceled | Bookings → Your bookings |
| Payment successful | Home → Payments: if there’s nothing under Due, it’s settled |
| Contract and receipts | Home → Documents |
| Membership activated | Home → Memberships, with the right name among your family members |
| Medical certificate submitted | Home → Certificate: “We’re checking it” until the front desk approves it |
| Payment method saved | Home → Payments → Payment method: the row says On file |
⚠️ If you started a procedure but didn’t complete all the steps — for example you closed the app during confirmation — the request isn’t registered. Always check the status in the app: if you don’t see it, it hasn’t been registered.
Useful details
I can’t find my membership in the app
In almost every case the reason is one: you’re looking at the wrong person. If you have family members, each membership is in a specific person’s name and their name appears in the row. For children enrolled in pool courses, look in the Junior section.
I canceled but my membership is still active
That’s correct. Cancellation stops the auto-renewal: the membership stays active and usable until it expires, and then it closes. What you need to check is the Ends on … row, not that the membership has disappeared.
If the contract has a minimum term still running, that’s the expiry date: how pro rata and the minimum term work.
I’ve paid but my bookings are still blocked
Check Home → Payments: if nothing shows under Due any more, the payment is registered and bookings are reactivated. After a payment it can take a few minutes for the app to show it. If instead the amount still shows as owed, the payment didn’t go through — this happens with a card when the bank’s authentication is missing.
See also: Where to find what in the app · I can’t book a class
If you also need this
- Documents, Receipts and InvoicesWhere to find contracts and receipts in the app, and what to know about invoices and VAT numbers: as a rule we issue a receipt, not an invoice.
- Where to find things in the appA map of the Athlon Club app: where to find workout plans, receipts, payments due, family, payment method and membership management.
- BookingsHow to book and cancel in the app, booking rules, the waiting list, limits on active bookings, capacities and the block for missed cancellations, including the lanes and sessions of Nuoto Libero.
- I haven’t paid or attended: does the membership cancel itself?No. What happens if payments are late, how to pay overdue fees from the app, and how to close out or make up for the months you didn't attend.