Bookings

The waiting list is for bookings, not for enrollments. It applies to the single class you book — fitness classes, water classes, the gym floor, Scuola Nuoto Adulti, Group Reformer, Baby Nuoto and Scuola Nuoto Bambini make-up classes. To enroll in a Scuola Nuoto Bambini, Nuoto Agonistico or Pallanuoto group there’s no waiting list at all: if the group you want is full, you choose among those that still have spots, and if none of them works, write to the team — nobody is put in a queue and nobody gets an automatic notification when a spot frees up.

Baby Nuoto is on the bookings side, and it isn’t an exception to remember: there you don’t enroll in a group for the season, you book one class at a time like the adult activities. So if the class you want is full, the waiting list is there, with the rules on this page.

If the class you want to book is full, tap Waiting list. When someone who has booked cancels, the list moves in chronological order and the person moving up always automatically receives an email and an SMS letting them know. Moving up is possible until 1 hour before the start. If you change your mind, you can remove yourself from the list on the same screen, again up to 1 hour before.

If you bought a single class and don’t get a spot, the entry you bought is credited back — the product, not the amount.

When you move up from the waiting list you always receive an automatic email and SMS letting you know: from that moment the class is booked in your name like any other and appears in Your bookings.

So the rule for all bookings applies: you can cancel from the app up to 1 hour before the start, and the spot goes to the next person on the list. After that deadline cancellation isn’t possible, not even through the front desk.

If you don’t cancel and don’t show up more than 2 times in 30 days, booking will be blocked for 3 days.

If you cancel up to 1 hour before the start (2 hours for a one-to-one session), the entry you bought is credited back — the product, not the amount: you don’t receive a refund or a credit in euros. You use it for a new booking within 30 days of the date you bought it: a single class is valid for 30 days from purchase, and canceling doesn’t extend the expiry. The same applies to any single class purchased, for any activity.

How you can tell the credit is there: when you book your next class, the app doesn’t ask you to buy it again. There’s no reduced or zero amount to look for: the purchase simply isn’t offered, because you already have the entry.

If you don’t cancel in time, the class is lost.

Right away, on the same screen: if you don’t have a membership that includes it, the app offers Buy and book, with the price, and the payment must be completed there to confirm your spot. It’s never a charge deferred until after the class.

If the confirmation comes without taking you to the payment, your spot is not guaranteed: the booking stays provisional and is released automatically within 5-10 minutes if the payment isn’t completed. If you really need that spot, go back to the app and complete the purchase within those minutes; if the payment still doesn’t appear, write to the team from the virtual assistant (the button at the top right) with a screenshot.

1 hour is the minimum time needed to notify the person on the waiting list and allow them to get to the club.

After the deadline, cancellation isn’t possible, and the front desk isn’t authorized to make exceptions as a matter of course. Exceptions are assessed case by case and are not a right.

No. The maximum number of participants per class and of children per pool can’t be exceeded on request, not even as an exception: it depends on safety regulations and on the instructor-to-student ratio. From here on, though, the two questions are different, and so is the answer.

If it’s a group for one of the children’s courses — Scuola Nuoto Bambini, Nuoto Agonistico, Pallanuoto — that is, an enrollment, there’s no waiting list. The app shows all the groups that still have spots: if the one you wanted is full, you choose among the others for the same age group, and if none of them works, you write to the team. Nobody is put in a queue, nobody gets a notification when a spot frees up, and there’s no way to “be added” to a full group.

If instead it’s a single class to book — a fitness class, a water class, the gym floor, Scuola Nuoto Adulti, a make-up class — you can join the Waiting list, which moves in chronological order.

That message means exactly what it says: that group is full, and it isn’t a block on your profile. There’s nothing to fix and nothing to ask the team to unlock — it isn’t the medical certificate, it isn’t an outstanding payment, it isn’t a problem with the app.

Choose another group. The app shows all those that still have spots for your child’s age group: if none of the available times works, then yes, write to the team from the virtual assistant.

And there’s no waiting list to join: see the FAQ above.

It depends on the room, not on the class: two different classes in the same room have the same capacity. As a rough guide:

For the exact number of spots available in a specific class, the real-time figure is the one you see in the app, on the class: N spots available, Last spot or Full.

Each slot lasts 60 minutes and slots start every 30 minutes: that’s why two slots always overlap. Each slot holds 12 spots, so there are at most 24 people in the pool, and the slot’s figure is the one you see when booking — “11 of 12” means eleven spots available in that slot.

Each lane holds 5 people and lanes are divided by pace. You don’t choose the lane when booking: booking gets you a spot in the slot, and which lane to swim in is decided at the poolside by the Tecnici Federali (federation-qualified coaches) and the Assistenti Bagnanti (lifeguards) — two distinct roles, both present for the whole slot — who put you with people swimming at your pace. That’s why the lane isn’t among the things to choose in the app.

We don’t keep a ranking of the least crowded times: attendance changes from week to week. The most accurate way to get an idea is to look at the Bookings screen in the app: it shows live the instructors, times and spots available for every Corsi Fitness class, which run from 7:40 to 21:00, Monday to Saturday.