Athlon Club
Help Desk/General

How quickly we reply

When you write to the club or ask the staff something: how soon you get a reply, and what you can sort out yourself in the app without waiting.

General
ActivitiesAll activities
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⏱️ We reply within a few hours, usually within an hour during our opening hours

When you write to the team from the virtual assistant (the button at the top right of the app), your request reaches a person at the front desk. The reply arrives within a few hours, and usually within an hour during opening hours: outside those hours, you’ll find the first reply when we next open. The reply comes to you by email.

For a complex request — something to check on the management system, a question for an instructor or the Technical Director — the full reply may take longer than that.

Before you write, there are three things you can check yourself

It isn’t a way of sending you away: these are the three cases where you already have the answer, faster than we could give it.

What you need Where it is
Times and this month’s timetable The timetable
Whether a cancellation, a freeze or a payment has been registered In the app, on the Home screen
A rule about memberships, the medical certificate or bookings The pages of this Help Desk, or the virtual assistant

If the reply doesn’t arrive

Check your spam folder: our emails come from a club address, and they sometimes end up there. If there’s nothing there either, write to us again — it means something didn’t get through, not that your request is at the back of a queue.

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Help Desk

If you also need this

  • BookingsHow to book and cancel in the app, booking rules, the waiting list, limits on active bookings, capacities and the block for missed cancellations, including the lanes and sessions of Nuoto Libero.
  • Medical CertificateWhen you need a medical certificate, who can issue it and how to hand it in: it can only be uploaded in the app, in Home → Certificate, and no longer by email.
  • Accident ReportHow to open an insurance claim if you’re injured at the facility.
  • Documents, Receipts and InvoicesWhere to find contracts and receipts in the app, and what to know about invoices and VAT numbers: as a rule we issue a receipt, not an invoice.
← Back to the Help Desk
Request to the team

Contact our team.

You're writing about

Open a request for information or assistance: our Support Team takes it on and replies within minutes.

Need an answer right away? Ask the assistant: it answers in real time on any information — memberships, times, rules, procedures and everything about the Athlon world.

Step 1 of 3

What would you like to talk about?

Choose the area: the next questions change, so we don't ask you any unnecessary ones.

Step 2 of 3

What are you interested in?

You can choose more than one. Then tell us what you'd like to know.

Activities

Assistance request

Tell us what you need.

We recognize you: you have an active membership, so we won't ask for your details again. Write your request and the front desk will take care of it.

Area:

Step 3 of 3

Your details.

We need them to reply to you, and to recognize you if you write to us again.

Step 2 of 3

Your child is already with us.Your children are already with us.

Your profile already includes your child: we’ll email you the link that opens the app, with the groups still available and the prices.Your profile already includes your children: we’ll email you the link that opens the app, with the groups still available and the prices.

Tell us about your child.

These are the details we use to point you to the right group for their age range.

Have they ever taken a swimming course?
Can they swim without aids (armbands, swim ring)?
Can they swim full front crawl correctly?

Step 3 of 3

And about you.

We need them to create your account on the portal: from there you can see all the available groups and the costs.

We need them to create your account on the portal, which you use to book classes whenever you like.

You're already registered with us

Your profile exists.

The request for the junior courses has reached the front desk. Your email is already registered with the club, so you don't need a new account: you log in to the Athlon Club app with your email, no password.

  1. Log in to the app with this email and open the Junior section.
  2. Choose the child: you'll see the groups with spots available for their year of birth.
  3. Tap Enroll in this group and complete the signature and payment.
Open the Junior section →Costs and how to enroll

In the app, in the Junior section, choose how to enroll them:

Monthly membership

The spot is kept for them every week.

  1. In the app, open the Junior section and choose the child.
  2. Tap Activate the monthly membership and complete the signature and payment.

Single class

Booked and paid for one at a time.

  1. In the child's page, in the Junior section, open the Baby Nuoto calendar.
  2. Choose the class and pay.
Open the Junior section →The Baby Nuoto page

Your child isn't in your profile yet?

  1. Log in to the Athlon Club app and open the Junior section.
  2. Tap Add a family member and fill in their details.
  3. Confirm: your child appears in the Junior section, ready to be enrolled.
Request sent

We'll be in touch.

It has reached the front desk and a person will reply, usually by the next working day.

We've emailed you how to enroll in Baby Nuoto. The rest — pool, times, who goes in the water with them — is best explained in a conversation.

How to enroll is in your email. To place them in the right group, we need a word with whoever looks after them.

Your assistance request is at the front desk with your profile attached, so no one will ask you for your details again. A person will reply, usually by the next working day.

Would you like us to call you back?

Choose when: a quarter of an hour, and we'll call you.

I'd rather read: go to the Help DeskMeanwhile I'll look through the Help Desk articlesI'd rather read: the Baby Nuoto pageI'd rather read: groups, costs and enrollment

You can close this window: the request is already with the front desk.

All set

Open the email we sent you.

We've just sent it to your email: tap «Open the Junior section» and you're in the app already logged in, no password.

  1. Your profile already includes your child, with the groups still available for their year of birth and the prices.
  2. With more than one child, the app also shows you nearby groups, on the same days and no more than half an hour apart, so you can bring them together.
  3. Choose the group and enroll them from the app, signature and payment included.
  4. If you have any questions, the app assistant opens as soon as you log in.
  1. Your profile already includes your child, with the Baby Nuoto classes and the prices.
  2. You book the class from the app, payment included.
  3. If you have any questions, the app assistant opens as soon as you log in.
Already have the app open? Go to the Junior section

The link is valid for one hour and can only be used once. Can't find it? Check your spam folder too.

Book a call

When should we call you?

You choose the day and time, within the next seven days. We'll call you, no waiting on hold.

Step 1 of 2

Who should we call back?

Let's start with your email: if you've already written to us, we can skip the formalities.

Step 2 of 3

What's your name?

We just need your name and the number to ring.

Read the privacy notice ↗

Step 3 of 3

What would you like to talk about?

A few words are enough: memberships, swimming school for a child, times of an activity…

Booked

We'll call you.

You'll get a confirmation email: inside there's a button to reschedule or cancel, if anything changes in the meantime.

Memberships

Let's open the price list for you

Leave us your address: we'll open the memberships and, if we don't know you yet, you'll also get a summary of how they work.

What's your name?

Two fields and we'll open the price list for you. We need them to send you the summary and to recognize you when you come and visit us.

The notice is on the privacy page.

Placement trial

For which course?

The trial is an assessment in the water, during a real training session. Choose the group: the years of birth help you recognize it.

Answer honestly: the trial is done together with the group, and a level different from the group's doesn't take twenty minutes to show in the water — it shows right away.

Swimming school first

Better to start from the course.

To join this group you need all the technical skills of the required level: it's the level the group already trains at, and anyone who starts further behind spends the season catching up instead of having fun.

Scuola Nuoto Bambini is exactly the place to reach that level — groups by age, an assigned instructor and progress you can check — and moving on from there to competitive swimming is something we do every year.

How to enroll in the coursesSee the Scuola Nuoto

Did we get it wrong? If they can do all the technical skills,.

When

Choose the day.

All set

Your email.

If you've already written to us, or you're already a member, we can skip the formalities: we have your details.

Last step

Who's coming in the pool?

The name of the person doing the trial, and yours for the confirmation. We need everything: this is where the pool record is created.

Booked

See you in the pool.

We've sent you the confirmation by email, with everything you need.

  • Swimsuit, swim cap, flip-flops and bathrobe.
  • Arrive a quarter of an hour early: time to get changed and introduce yourself to the coach.

Athlon ClubVirtual Assistant

How can we help you?

Let's start with your email: it helps me understand whether you're already one of us, so I can give you the right answers instead of generic ones.

What shall we talk about?

So I can give you the answers for that activity instead of the site average.

Your details

Tell us how to reach you: we'll call you back.

We'll write to you at

Your son's or daughter's details

Read the privacy notice