I left something at the gym: where can I find it?
Found items are kept in storage and can be collected at reception.
Chat with us 🎒 Collect it at reception · The club isn’t responsible for items left in the changing rooms
Items found are collected and kept in storage: to collect them, ask at reception, saying the day and the area where you think you lost them.
To be clear: lockers are to be used only while you’re at the facility, and the club isn’t responsible for theft, damage or loss of personal belongings, inside or outside the lockers. Avoid bringing valuables, and always lock your locker with a proper security lock (section 2.6 of the rules).
Lockers still occupied after the permitted hours may be opened by staff.
Help Desk
If you also need this
- BookingsHow to book and cancel in the app, booking rules, the waiting list, limits on active bookings, capacities and the block for missed cancellations, including the lanes and sessions of Nuoto Libero.
- Medical CertificateWhen you need a medical certificate, who can issue it and how to hand it in: it can only be uploaded in the app, in Home → Certificate, and no longer by email.
- Accident ReportHow to open an insurance claim if you’re injured at the facility.
- Documents, Receipts and InvoicesWhere to find contracts and receipts in the app, and what to know about invoices and VAT numbers: as a rule we issue a receipt, not an invoice.