Athlon Club
Help Desk/Adults and Club

Gym Floor

How to book the gym floor from the app, the difference between Con Assistenza and Allenamento Libero, and how to get your workout plan: build it, import it or have a personal trainer make it.

Adults โ€“ Club
ActivitiesGym Floor
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๐Ÿ‹๏ธ 400 sq m ยท Booking required, from the app ยท Your workout plan in the app

Book your session

You book it in the app, just like a class: Bookings โ†’ Gym Floor, then choose the day and time. When you book you also choose how to train:

  • Con Assistenza (with assistance): thereโ€™s a floor assistant in the gym who supervises all the activities. You can ask them for a suggestion or about a doubt on an exercise, and they help you with the app: using your plan, understanding it and doing the exercises as written. Itโ€™s included in the membership.
  • Allenamento Libero (free training): thereโ€™s no floor assistant. You train on your own with your plan.

There is assistance in the gym: when you book, you see at which times.

๐Ÿ’ก If you need individual, personalized assistance, thatโ€™s something else: Personal Training (further down). The floor assistant is there for everyone and doesnโ€™t follow just one person.

Why you book

Itโ€™s not a formality, itโ€™s what keeps the connection between you and the club:

  • the spot is yours, and you see how many people are there at that time;
  • if something changes, you know beforehand, for example a trainer being replaced or a change of time, instead of finding out when you arrive;
  • you choose how to train, with the assistant in the gym or on your own.

โ†’ Read the complete guide to bookings


Your workout plan

On the gym floor you train with a workout plan: the list of exercises for each session, with sets, reps and the video that shows how to do them. Itโ€™s in the app, under Athlon Health System โ†’ Train, and there are three ways to get one.

  1. Build it together with the app. Tap Build your plan, choose where you train and answer a few questions: goal, experience, how many days and how much time you have, any aches or pains. The app puts together a draft, which you check, change however you like and confirm: only then is it among your plans. If youโ€™d rather start from scratch, โ€œWrite it yourselfโ€ opens the empty editor.
  2. Import your own. Already have a plan, from your trainer or another gym? Tap Import your plan and take a photo of it or upload the file (up to four pages, if itโ€™s long). The app reads it and rewrites it as a draft: you check it, correct it and confirm it.
  3. Have a personal trainer make it. If you want a program built around you, tap Want to be coached by a personal trainer?: the booking screen opens, where you choose the trainer, the day and the time. The trainer builds the plan, and then you find it under Your plans, labeled โ€œFrom your trainerโ€.

Plans built by the app are written with the help of artificial intelligence, which can make mistakes: always check them before confirming them. If you have an injury, are recovering, or have a medical condition, this isnโ€™t the right route: in the questionnaire choose Health and the app takes you to a personal trainer. The floor assistant can also help you understand whether the plan is right for you.

Once confirmed, the plan is yours: you change it whenever you like, and from its page you start the session and log sets and loads. The clubโ€™s trainers can read membersโ€™ plans to check them, but they donโ€™t change them.

Personal Training

Need a fully personalized program?

  1. Go to Bookings and choose Personal Training (or tap Want to be coached by a personal trainer? in Train)
  2. Choose the trainer you prefer
  3. Book one of their available slots and agree on the program with them

Itโ€™s a paid service: you see the packages and prices on the booking screen, and you pay from there.

A piece of equipment isnโ€™t working

Report it right away to the floor assistant, if itโ€™s a Con Assistenza time slot: theyโ€™re the person who supervises the gym and knows what has already been reported. Outside those time slots, or if youโ€™d rather leave a written record, tell the front desk or write to the team from the appโ€™s virtual assistant (the button at the top right): the report needs to say which piece of equipment it is and what itโ€™s doing, because a machine that switches off and one with a worn cable arenโ€™t repaired the same way.

Every report is taken in hand and followed through until itโ€™s resolved. How long it takes depends on whatโ€™s needed (an adjustment is done the same day, a spare part takes as long as the supplier does), but the report doesnโ€™t sit still, and if the equipment is out of use youโ€™ll find it marked as such in the gym.

A written report is also how you get an answer back: saying it out loud gets it fixed sooner, but leaves no record.

BOOK THE GYM FLOOR DOWNLOAD THE APP
Help Desk

If you also need this

  • Freeze ProcedureHow to freeze your adult membership for a month from the app: where to do it, how much it costs, by when, and what changes on your contract.
  • Membership ChangeHow to change your membership from the app: Memberships, Manage membership, Change membership. Remaining credit and adding an activity.
  • Pro rata and minimum term: why my membership ends a month laterIf you start mid-month, your minimum term doesn't end the following month but the one after. With examples and dates.
  • Adult Contract CancellationHow to cancel your adult membership from the app: Memberships, Manage membership, Cancel. 10 days' notice, and what differs between Flex, Formula 12 and Annuale.
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Choose the area: the next questions change, so we don't ask you any unnecessary ones.

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Activities

Assistance request

Tell us what you need.

We recognize you: you have an active membership, so we won't ask for your details again. Write your request and the front desk will take care of it.

Area:

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Your details.

We need them to reply to you, and to recognize you if you write to us again.

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Your child is already with us.Your children are already with us.

Your profile already includes your child: weโ€™ll email you the link that opens the app, with the groups still available and the prices.Your profile already includes your children: weโ€™ll email you the link that opens the app, with the groups still available and the prices.

Tell us about your child.

These are the details we use to point you to the right group for their age range.

Have they ever taken a swimming course?
Can they swim without aids (armbands, swim ring)?
Can they swim full front crawl correctly?

Step 3 of 3

And about you.

We need them to create your account on the portal: from there you can see all the available groups and the costs.

We need them to create your account on the portal, which you use to book classes whenever you like.

You're already registered with us

Your profile exists.

The request for the junior courses has reached the front desk. Your email is already registered with the club, so you don't need a new account: you log in to the Athlon Club app with your email, no password.

  1. Log in to the app with this email and open the Junior section.
  2. Choose the child: you'll see the groups with spots available for their year of birth.
  3. Tap Enroll in this group and complete the signature and payment.
Open the Junior section โ†’Costs and how to enroll

In the app, in the Junior section, choose how to enroll them:

Monthly membership

The spot is kept for them every week.

  1. In the app, open the Junior section and choose the child.
  2. Tap Activate the monthly membership and complete the signature and payment.

Single class

Booked and paid for one at a time.

  1. In the child's page, in the Junior section, open the Baby Nuoto calendar.
  2. Choose the class and pay.
Open the Junior section โ†’The Baby Nuoto page

Your child isn't in your profile yet?

  1. Log in to the Athlon Club app and open the Junior section.
  2. Tap Add a family member and fill in their details.
  3. Confirm: your child appears in the Junior section, ready to be enrolled.
Request sent

We'll be in touch.

It has reached the front desk and a person will reply, usually by the next working day.

We've emailed you how to enroll in Baby Nuoto. The rest โ€” pool, times, who goes in the water with them โ€” is best explained in a conversation.

How to enroll is in your email. To place them in the right group, we need a word with whoever looks after them.

Your assistance request is at the front desk with your profile attached, so no one will ask you for your details again. A person will reply, usually by the next working day.

Would you like us to call you back?

Choose when: a quarter of an hour, and we'll call you.

I'd rather read: go to the Help DeskMeanwhile I'll look through the Help Desk articlesI'd rather read: the Baby Nuoto pageI'd rather read: groups, costs and enrollment

You can close this window: the request is already with the front desk.

All set

Open the email we sent you.

We've just sent it to your email: tap ยซOpen the Junior sectionยป and you're in the app already logged in, no password.

  1. Your profile already includes your child, with the groups still available for their year of birth and the prices.
  2. With more than one child, the app also shows you nearby groups, on the same days and no more than half an hour apart, so you can bring them together.
  3. Choose the group and enroll them from the app, signature and payment included.
  4. If you have any questions, the app assistant opens as soon as you log in.
  1. Your profile already includes your child, with the Baby Nuoto classes and the prices.
  2. You book the class from the app, payment included.
  3. If you have any questions, the app assistant opens as soon as you log in.
Already have the app open? Go to the Junior section

The link is valid for one hour and can only be used once. Can't find it? Check your spam folder too.

Book a call

When should we call you?

You choose the day and time, within the next seven days. We'll call you, no waiting on hold.

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Who should we call back?

Let's start with your email: if you've already written to us, we can skip the formalities.

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What's your name?

We just need your name and the number to ring.

Read the privacy notice โ†—

Step 3 of 3

What would you like to talk about?

A few words are enough: memberships, swimming school for a child, times of an activityโ€ฆ

Booked

We'll call you.

You'll get a confirmation email: inside there's a button to reschedule or cancel, if anything changes in the meantime.

Memberships

Let's open the price list for you

Leave us your address: we'll open the memberships and, if we don't know you yet, you'll also get a summary of how they work.

What's your name?

Two fields and we'll open the price list for you. We need them to send you the summary and to recognize you when you come and visit us.

The notice is on the privacy page.

Placement trial

For which course?

The trial is an assessment in the water, during a real training session. Choose the group: the years of birth help you recognize it.

Answer honestly: the trial is done together with the group, and a level different from the group's doesn't take twenty minutes to show in the water โ€” it shows right away.

Swimming school first

Better to start from the course.

To join this group you need all the technical skills of the required level: it's the level the group already trains at, and anyone who starts further behind spends the season catching up instead of having fun.

Scuola Nuoto Bambini is exactly the place to reach that level โ€” groups by age, an assigned instructor and progress you can check โ€” and moving on from there to competitive swimming is something we do every year.

How to enroll in the coursesSee the Scuola Nuoto

Did we get it wrong? If they can do all the technical skills,.

When

Choose the day.

All set

Your email.

If you've already written to us, or you're already a member, we can skip the formalities: we have your details.

Last step

Who's coming in the pool?

The name of the person doing the trial, and yours for the confirmation. We need everything: this is where the pool record is created.


Booked

See you in the pool.

We've sent you the confirmation by email, with everything you need.

  • Swimsuit, swim cap, flip-flops and bathrobe.
  • Arrive a quarter of an hour early: time to get changed and introduce yourself to the coach.

Athlon ClubVirtual Assistant

How can we help you?

Let's start with your email: it helps me understand whether you're already one of us, so I can give you the right answers instead of generic ones.

What shall we talk about?

So I can give you the answers for that activity instead of the site average.

Your details

Tell us how to reach you: we'll call you back.

We'll write to you at

Your son's or daughter's details

Read the privacy notice