Listening to the people who use the club is how we understand what works and what doesn’t: it’s not a formality, it’s how we decide where to step in.
Every year our commitment is the same — to improve the quality of our services, to reply promptly to anyone who writes to us, and to say clearly what our offer includes and how long it’s valid for, consistently and transparently. Your answers are what tell us whether we’re succeeding.
Choose the topic you want to tell us about: three questions, less than a minute. No registration needed, and the email is optional.
Have a problem to report rather than a rating to give? Write to the team, a person will reply.
Open a request for information or assistance: our Support Team takes it on and replies within minutes.
Need an answer right away? Ask the assistant: it answers in real time on any information — memberships, times, rules, procedures and everything about the Athlon world.
Step 1 of 3
What would you like to talk about?
Choose the area: the next questions change, so we don't ask you any unnecessary ones.
Step 2 of 3
What are you interested in?
You can choose more than one. Then tell us what you'd like to know.
Assistance request
Tell us what you need.
We recognize you: you have an active membership, so we won't ask for your details again. Write your request and the front desk will take care of it.
Area:
Step 3 of 3
Your details.
We need them to reply to you, and to recognize you if you write to us again.
Step 2 of 3
Your child is already with us.Your children are already with us.
Your profile already includes your child: we’ll email you the link that opens the app, with the groups still available and the prices.Your profile already includes your children: we’ll email you the link that opens the app, with the groups still available and the prices.
Tell us about your child.
These are the details we use to point you to the right group for their age range.
Step 3 of 3
And about you.
We need them to create your account on the portal: from there you can see all the available groups and the costs.
We need them to create your account on the portal, which you use to book classes whenever you like.
You're already registered with us
Your profile exists.
The request for the junior courses has reached the front desk. Your email is already registered with the club, so you don't need a new account: you log in to the Athlon Club app with your email, no password.
Log in to the app with this email and open the Junior section.
Choose the child: you'll see the groups with spots available for their year of birth.
Tap Enroll in this group and complete the signature and payment.
Log in to the Athlon Club app and open the Junior section.
Tap Add a family member and fill in their details.
Confirm: your child appears in the Junior section, ready to be enrolled.
Request sent
We'll be in touch.
It has reached the front desk and a person will reply, usually by the next working day.
We've emailed you how to enroll in Baby Nuoto. The rest — pool, times, who goes in the water with them — is best explained in a conversation.
How to enroll is in your email. To place them in the right group, we need a word with whoever looks after them.
Your assistance request is at the front desk with your profile attached, so no one will ask you for your details again. A person will reply, usually by the next working day.
Would you like us to call you back?
Choose when: a quarter of an hour, and we'll call you.
The trial is an assessment in the water, during a real training session. Choose the group: the years of birth help you recognize it.
Answer honestly: the trial is done together with the group, and a level different from the group's doesn't take twenty minutes to show in the water — it shows right away.
Swimming school first
Better to start from the course.
To join this group you need all the technical skills of the required level: it's the level the group already trains at, and anyone who starts further behind spends the season catching up instead of having fun.
Scuola Nuoto Bambini is exactly the place to reach that level — groups by age, an assigned instructor and progress you can check — and moving on from there to competitive swimming is something we do every year.
